Policies

MY BUSINESS POLICIES:
This document is intended to outline the business policies and procedures used by Heather Marie LLC.

Deposit: A nonrefundable deposit is due upon booking to guarantee your session date.

Copyright Information: All images are copyrighted by photographer. It is illegal to reproduce prints in any manner. When posting to personal social media,  please give credit to the photographer. Posting to company websites is allowed with a media license fee. Entry to photo contests or otherwise implying credit for the photographers work is not allowed. Thank you for respecting the Photographer’s work and livelihood.

Custom Orders:  Orders for custom items must be made and paid in full when ordering.

Exclusive Photographer: Please only bring the pets and people that will be photographed to the session. Also, do not use your own camera phone or other recording device during the session.

Final Images: Your final print order will be delivered approximately 1-2 weeks after your placing your order. Canvases and other special order portraits may take up to 4-6 weeks. Digital files will be available to download within 24 hours.

Portrait Care: Handle your portraits with extreme care. Damage incurred as a result of improper handling, framing or hanging is the responsibility of the client.

Sales are Final: Due to the custom nature of each session and product, all sales are final. Requests for retouching is to be done before ordering. The proofing system allows images to be viewed on a large screen, so please do so to ensure retouching any imperfections are done to your satisfaction.

Retouching: Basic retouching is done to all images before you ever see them. Any retouching done after the proof presentation will be charged a fee of $50 per hour.

Under the Weather: If you or your pet is feeling ill, please call to reschedule. The Photographer understands that sometimes, this happens. If you must cancel, please try to do so at least 48 hours before your session. Rescheduling will incur a $25 fee only under special circumstances.

Travel: There is a travel fee for locations outside the 33626 zip code.

Payment Options: Heather Marie LLC accepts cash and checks; VISA, MasterCard and Discover are accepted through PayPal or Square. Checks returned by the bank, for any reason, will be charged a $35.00 service charge and all orders will be cancelled unless they are not paid in full within three days of notification.

Usage: Heather Marie LLC reserves the right to use the images and/or reproductions for marketing, display, publication, or other purposes unless a written agreement is put into effect upon proof presentation. Rights to the images remain the property of Heather Marie LLC.

Booking a session with Heather Marie LLC serves as acceptance that you have read, understood and agree to the above policies.